Refund Policy

Last updated: October 24, 2026 (14-day money-back guarantee; earlier: AI top-ups)

This policy explains how cancellations and refunds work for B2B Agency Live subscriptions, operated by B2B Agency Live AI. Try the free demo first (25 AI credits, no time limit, free every 24 hours) to make sure the platform suits you before subscribing.

1. Cancel anytime

You can cancel your subscription at any time in Plans & Billing → Billing. Cancelling stops future charges. You keep full access until the end of the billing period you have already paid for.

2. 14-day money-back guarantee

If B2B Agency Live isn't right for you, get a full refund of your first payment within 14 days, on any plan, monthly or yearly. Press Cancel and refund in Plans & Billing → Billing: the money goes back to your card right away (banks take 5 to 10 days to show it) and your plan ends. No questions asked. After those 14 days, monthly payments are not refunded, but you can cancel any time, keep access until the end of the month you paid for, and your unused credits are never lost while you stay subscribed (they roll over, up to one extra month's worth).

3. When we do refund

• Yearly plan, 14-day window: if you ask within 14 days of a yearly charge (your first purchase or a renewal), we refund that charge in full and your access ends.
• TV spot commercials: if we can't deliver your commercial within 10 hours, we refund you automatically. Delivered commercials aren't refundable, but if something is wrong with one, write to us and we'll fix it.
• Showcase ads: if we don't approve your ad, we refund 100% automatically. If you remove a running ad from your ad page ("Remove now"), we automatically refund the unused days of the current week or month. If we remove an ad for breaking the advertising rules, we refund the unused days, except for fraud or abuse.
• Google Business & SEO Kit: if your kit isn't delivered within 24 hours, or something in it is wrong, tell us within 14 days and we'll fix it or refund you in full.
• Custom B2B Originals games ($2.99): if your customized game doesn't download or doesn't work, tell us within 14 days and we'll fix it or refund you in full. A refunded order's download link stops working.
• Spin & Win game: cancel anytime from your dashboard and you won't be charged again; your game stays live until the end of the paid month. If your game doesn't work, tell us within 14 days of a charge and we'll fix it or refund that month in full. You decide and honor the prizes you offer.
• Booking Reminders: cancel anytime and you won't be charged again. If reminders don't go out because of a problem on our side, tell us within 14 days of a charge and we'll refund that month in full.
• Review Booster: cancel anytime from your dashboard and you won't be charged again; your review page stays live until the end of the paid month. If your review page doesn't work, tell us within 14 days of a charge and we'll fix it or refund that month in full.
• Monthly social posts: cancel anytime from your posts page and you won't be charged again. If a month's posts aren't delivered within 24 hours of payment, we refund that month in full.
• Brand Kit and Print Pack: if a file doesn't work or looks wrong, tell us within 14 days and we'll fix it or refund you in full. A refunded kit's download page stops working.
• "Make it yours" branded apps: if your branded app doesn't work as described, tell us within 14 days and we'll fix it or refund you in full. A refunded app is switched off.
• AI top-ups: if you ask within 14 days of buying a top-up, we refund the part of it you haven't used. Credit you've already used isn't refundable. A refunded top-up removes its unused credit from your workspace; your plan isn't affected.
• Cashing out bought credits (subscribers): after the 14-day window, you can still cash out unused credits you bought yourself from your wallet, as a refund to the card you paid with minus a 10% fee, from 7 days after the purchase and for about 5 months. Prize credits and credits received from others can't be cashed out.
• Billing mistakes: duplicate charges, or a charge after you had already cancelled.
• Serious service problems: if the workspace was unavailable or unusable for a significant part of your billing period because of a problem on our side, we will refund or credit that period on request.
• If we discontinue the Service: we refund any unused prepaid period.
• Where the law requires it: for example statutory cooling-off rights for consumers in some countries.

4. How to ask

Email support@b2bagencyliveai.com (or message us on Telegram @b2bagencyliveai_chat) from the email address you subscribed with, within 14 days of the charge, and tell us what went wrong. Approved refunds go back to your original payment method through Stripe and usually arrive within 5 to 10 business days.

5. Please contact us before disputing a charge

If something looks wrong on your statement, contact us first; we will sort it out quickly. Filing a chargeback without contacting us may lead to your access being suspended while the dispute is reviewed.